This is demo store. No orders will be fulfilled.

support

E-commerce SUPPORT

Having trouble with our ecommerce store?  Our customer service reps and support staff are located right in the manufacturing plant to give you access to a knowledge base and OEM parts inventory to meet all your demanding needs.

Phone: 918-824-6112

Email: hemparts@hemsaw.com

Hours:   Monday – Friday 7:30 am – 4:30 pm Central Time


TECHNICAL SUPPORT

HE&M Saw Parts provides complimentary phone technical support.

Due to the complicated nature of our equipment we can not walk you through a complete product rebuild but we can provide basic trouble shooting information and help connect you to our service department if more advanced intervention is required.

Phone:   918-824-6111 or 888-729-7787

Hours:   Monday – Friday 7:30 am – 4:30 pm Central Time

To arrange a visit from a HE&M certified service technician please contact our service department at 918-824-6111 

Our technical assistance hotline is not outsourced and does not read from a scripted flow chart.  The tech line is not meant to help you rebuild your saw over the phone or talk you through a major repair.  The tech line is provided to help you diagnose issues with the hope of providing a quick fix over the phone and if a quick solution is not available we will help set up a service technician to come out and fix the issue.

Click here for the HE&M Tech Support Library